ERROR: Failed to identify data receiver.
Posted: Thu Dec 07, 2023 10:00 am
A customer writes:
"I received the following error several times and had to manually select Start/Record again (Screengrab attached): "Failed to identify data receiver". As a result, we have sections of data missing as this happened sometimes in the night and was not switched back on until 6am or the next time the mice were checked. As the PC is not online, could this be a clock issue? I.e. once a minute had drifted in the PC clock the TCB could not reconnect? I have attached an excel file which shows the on and off times, I however don't see a clear pattern to this. I can be quite certain there was no power outage during these times."
Customer is using Neurorecorder 162.
"I received the following error several times and had to manually select Start/Record again (Screengrab attached): "Failed to identify data receiver". As a result, we have sections of data missing as this happened sometimes in the night and was not switched back on until 6am or the next time the mice were checked. As the PC is not online, could this be a clock issue? I.e. once a minute had drifted in the PC clock the TCB could not reconnect? I have attached an excel file which shows the on and off times, I however don't see a clear pattern to this. I can be quite certain there was no power outage during these times."
Customer is using Neurorecorder 162.