Troubleshooting LWDAQ
Posted: Mon Dec 11, 2023 2:44 pm
A customer writes,
"I have come across an issue with our recording system. The OCD does not receive channel signals (I have tested whether the transmitters were for sure on our other set- up). I believe that the issue is with the LWDAQ driver. The PC does recognise the device (the IP address is correct and the neuroarchiver is able to generate a new file for recording) but the connection between the LWDAQ and the d link shows an orange light for the according socket. I exchanged the LAN cable and also used different sockets in the d link to no avail. We have the same set-up in another room which I also assembled. Do you have an idea on how I could resolve this issue or might we require a new LWDAQ driver?"
"I have come across an issue with our recording system. The OCD does not receive channel signals (I have tested whether the transmitters were for sure on our other set- up). I believe that the issue is with the LWDAQ driver. The PC does recognise the device (the IP address is correct and the neuroarchiver is able to generate a new file for recording) but the connection between the LWDAQ and the d link shows an orange light for the according socket. I exchanged the LAN cable and also used different sockets in the d link to no avail. We have the same set-up in another room which I also assembled. Do you have an idea on how I could resolve this issue or might we require a new LWDAQ driver?"