Trouble Connecting to ACC

Animal Cage Cameras (ACC)
Kevan Hashemi
Site Admin
Posts: 52
Joined: Fri Nov 11, 2022 1:21 pm

Trouble Connecting to ACC

Postby Kevan Hashemi » Thu Dec 07, 2023 12:46 pm

A customer writes,

"We have received our ACC3034C, along with the router and ethernet cable. We have also managed to install the LWDAQ and Videoarchiver software. We are using a Mac, running OS Ventura 13.2. We have reset the IP using the configuration switch, as confirmed by the 5x rapid LED blinking.

"It seems we are not able to communicate with the camera at all. For example, the white LEDs cannot be set, timing out with error message "ERROR: Timeout waiting for sockXXXX connection to 10.0.0.34:2223". Following the troubleshooting guide for the Videoarchiver, "Timeout waiting for socket connection", I can verify that when we press Q, the camera does not respond. The orange LED on the camera next to the ethernet jack is blinking occasionally. In the troubleshooting guide, I see the text "You must configure your wired Ethernet connection to run on subject 10.0.0, so that your computer will use its wired Ethernet to communicate with IP address 10.0.0.34." I am not sure what this means.

"I know that the Mac OS tends to be pretty restrictive with its ports by default. I believe we have opened ssh port 22, by enabling remote login. However, I am not sure how to configure the wired Ethernet connection, as suggested by the troubleshooting notes. Do you have any suggestions? Thanks in advance for your help!"
--
Kevan Hashemi, President
Open Source Instruments Inc.
www.opensourceinstruments.com

Kevan Hashemi
Site Admin
Posts: 52
Joined: Fri Nov 11, 2022 1:21 pm

Re: Trouble Connecting to ACC

Postby Kevan Hashemi » Thu Dec 07, 2023 1:18 pm

Dear Zak,

We are sorry to hear you have having trouble connecting to your ACC. Until ten minutes ago, our Videoarchiver trouble-shooting instructions said:

"You must configure your wired Ethernet connection to run on subject 10.0.0, so that your computer will use its wired Ethernet to communicate with IP address 10.0.0.34."

> I am not sure what this means.

I'm not surprised that you don't know what that means, because it should say "subnet" instead of "subject". I have added instructions for setting IP address here and corrected the trouble-shooting here.

In order to communicate with your ACC, you must configure your computer's wired Ethernet interface to communicate on "subnet" 10.0.0.x. You assign your computer an IP address like 10.0.0.2, and you give it "subnet mask" 255.255.255.0. On MacOS, create a new location with the Locations Manager, which is accessible through the Networks icon in System Settings. Select your wired Ethernet connection and configure it using the graphical user interface of the Locations Manager.

So far as I know, you don't have to worry about MacOS firewall and security when you contact the ACC. The communication is being initiated by your MacOS machine, so the MacOS machine does not worry about it. Please see how you get along with the "Location Manager" and let me know what happens.

Best, Kevan
--
Kevan Hashemi, President
Open Source Instruments Inc.
www.opensourceinstruments.com


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